Return & Refund Policy

Last Updated: June 30, 2026

This Return & Refund Policy applies to all purchases made from GLAAZE FZE LLC via https://theglaaze.com.

1. Return Eligibility

Customers may request a return within 3 days of receiving the order.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original packaging
  • The item must be in the same condition as received

2. Non-Returnable Conditions

The following are not eligible for return:

  • Customized or made-to-order products (unless defective or damaged)
  • Items not in original packaging
  • Items showing signs of use or damage caused by the customer

3. Damaged or Wrong Items

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 3 days of delivery with photos/videos at info@theglaaze.com.

In such cases, GLAAZE FZE LLC will bear the return shipping cost.

4. Change of Mind / Exchange Requests

If the customer does not like the product or requests an exchange:

  • Return shipping will be paid by the customer
  • Delivery charges for replacement items will be paid by the customer

5. Refund Processing

Once the returned item is received and inspected, refunds will be processed within 7–14 business days.

Refunds will be issued to the original payment method.

6. Late or Missing Refunds

If you haven’t received a refund after the stated period:

7. Contact

GLAAZE FZE LLC
info@theglaaze.com
+971 54 777 5263