Cancellation Policy

Last Updated: June 30, 2026

Customers may cancel an order within 12 hours of placing the order, provided the order has not entered:

  • Customization
  • Production
  • Packaging
  • Shipping process

After 12 hours, cancellation requests may not be accepted.

Custom Orders

Customized or made-to-order products cannot be cancelled once production has started.

Refund for Cancellations

If cancellation is approved within the eligible period, refunds will be processed within 7–14 business days.

Contact

info@theglaaze.com
+971 54 777 5263